Copyright: Copyright 1998-2003 Thought Communications, Inc.
Citation: FaxTalk(r) is a registered trademark and FaxTalk Communicator, and FaxTalk CallControl are trademarks of Thought Communications, Incorporated. All Rights Reserved.


Introduction

FaxTalk Communicator transforms your PC and modem into a sophisticated communications center. Whether you're at home, in the office, or on the road, FaxTalk Communicator is designed to be powerful, easy-to-use, and provide a wide array of features to save you time and make you more productive.

FaxTalk Communicator includes support for TAPI, OLE, Distinctive Ring, Caller ID, Windows dialing properties, drag and drop, and more... FaxTalk Communicator includes CallControl, which resides in the Windows system tray and handles all communication between the software and modem. With CallControl, you do not need the FaxTalk Communicator application running to have your calls answered or to send faxes.

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Inbox

The Inbox is the central location for all received items. All received items are listed in the Inbox. The Inbox contains commands for managing the received items. Information related to an item is displayed in the following fields when an item is received.

Name:

Displays the caller ID name information if supplied by the modem.

Number:

Displays the caller ID number information if supplied by the modem.

User ID:

Displays the fax user ID of the sending fax machine.

Type:

Displays the type of item received such as Fax for a received fax.

Date:

Contains the date and time that the item was received.

Length:

This field will display the length of the received item.

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Outbox

The Outbox lists all of the scheduled outgoing faxes. You can use the Outbox to track the status of scheduled faxes, edit the properties of a scheduled fax, and delete faxes waiting to be sent. The Outbox window contains five fields consisting of Recipient, Phone #, Date, Status, and Pages.

Recipient

Displays the name of the recipient you are sending the fax to.

Number

Displays the fax number of the recipient.

Date

Displays the date and time the fax is scheduled to be sent.

Status

Displays the current status of the scheduled fax. Values include:

Ready	Indicates that the fax is ready to send and is waiting for the scheduled date and time.
Failed	Indicates that there was a problem with the last attempt to send the fax and it is rescheduled based on the fax retry values set in Configuration Manager. If a fax reaches the maximum number of retries it has a status of "Failed, retry count reached".
On Hold	Indicates that the fax is scheduled to be sent but that the fax will wait until it is released before sending.
Sending	Indicates that the fax is in the process of being sent.

Pages

Displays the number of pages contained in the fax.

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Viewing received faxes

To view a received fax:

1.	Select the received fax in the Inbox.

2.	Select the View command on the File menu or click the View button.

3.	The Fax Viewer will open with the fax displayed.


Viewing the scheduled fax queue

All scheduled faxes are listed in the Outbox.

To view the scheduled fax queue:

1.	Launch FaxTalk Communicator.

2.	Select the Outbox command on the View menu or click on the Outbox button.


Checking for new received items

There are two locations where the status of received items can be found, either on FaxTalk Communicator's LCD display or on the FaxTalk Status screen.

To view the number of received items found in FaxTalk Communicator on the FaxTalk Communicator LCD display, simply execute FaxTalk Communicator from Start > Programs > FaxTalk Communicator or double-click on the CallControl icon in the system tray to launch FaxTalk Communicator. FaxTalk Communicator's LCD displays the number of received items.

To view the number of received items from the FaxTalk Status Screen right-click on the CallControl icon in the system tray and select the FaxTalk Status command.


Changing the status of a received item

New items in the Inbox are displayed in Bold type until they are reviewed by the mailbox owner. The status of an item can be changed at any time.

To change the status of one or more items in the Inbox:

1.	Select the item(s) in the Inbox.

2.	Select the Set as New command on the File menu to change the selected item's status to new.

3.	Select the Set as Old command on the File menu to change the selected item's status to old.


Printing a received fax

Received fax documents can be printed directly from the Inbox.

To print a fax document:

1.	Select the received fax in the Inbox.

2.	Select the Print command on the Faxes menu or click the Print button.


Saving a received data file

Received data files are data files stored in the ITU T.434 Binary File Transfer (BFT) format.

To save a received data file:

1.	Select the received data file in the Inbox.

2.	Select the Save As command on the File menu or double-click on the data file.

3.	The Save As dialog appears with the data file's original filename displayed.

4.	Select the destination directory if necessary and click the Save button.


Saving a received fax

To save a received fax document from the Inbox:

1.	Select the fax document in the Inbox.

2.	Select the Save As command on the File menu.

3.	Select the destination directory if necessary and click the Save button.

Tips

•	Faxes are saved in FaxTalk Communicator's File Cabinet directory by default. This allows saved faxes to be displayed in the File Cabinet window on the Attach File tab in the Send a Fax dialog. You can then re-send a saved fax by attaching it to an outgoing fax.


Deleting items from the Inbox

To delete items from the Inbox:

1.	Select the item(s) in the Inbox to be deleted.

2.	Select  the Delete command  on the File menu or click the Delete button.

Tips

•	To delete everything in the Inbox, select the Delete command on the File menu or click the Delete button when no items in the Inbox are selected.


Working offline

If you are using FaxTalk Communicator on a laptop you can set the Outbox to Work offline which will prevent faxes from being sent until the Work offline option is disabled. This is useful when you are using a laptop that is not connected to a phone line. You can set the Outbox to Work offline and schedule faxes in the Outbox to be sent once you’re at a location with a phone line.

To set the Outbox to Work offline:

1.	Open the Outbox from FaxTalk Communicator.

2.	Select the Work offline command on the File menu.

3.	Proceed to send faxes. They will stay in the Outbox until the Work offline option is disabled.

Tips

•	You can also access the Work offline option from CallControl’s right-click menu. Select the Work offline command on the right-click menu.


Holding a fax in the Outbox

You can place a fax in the Outbox on hold. By scheduling a fax and placing it On Hold, the fax is listed in the Outbox, but is not sent until the you release the fax by disabling the Hold Fax command from the File menu.


Changing the properties of a scheduled fax

You can edit the properties of a scheduled fax in the Outbox by double clicking on the scheduled fax or selecting the fax and clicking on the Properties button. You can also select the Properties command on the File menu.

The Send Properties dialog displays with the current properties of the scheduled fax. You can modify the properties and click the Send button to resubmit the fax using the new properties.


Deleting faxes from the Outbox

You can delete a scheduled fax or faxes from the Outbox by selecting the fax(es) and selecting the Delete command on the File menu or clicking the Delete button.


Releasing held faxes in the Outbox

Faxes in the Outbox with a status of On Hold can be released by selecting the fax and selecting the Hold Fax command on the File menu. This will release the fax from being held in the Outbox.


Send Log

The Send Log keeps a record of successfully sent faxes. Faxes stored in the Send Log can be viewed, or printed. The Send Log contains the following fields:

Recipient

Displays the name of the fax recipient.

Phone #

Displays the fax number the fax was sent to.

Date

Displays the date and time the fax was sent.

User ID

Displays the Fax User ID of the recipient's fax machine.

Status

Indicates whether the fax was successfully sent.

Pages

Indicates the total number of pages contained in the sent fax.

Duration

Displays the length of time the fax took to complete sending.

Speed

Indicates the speed at which the fax was sent.

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Printing a log of sent fax transactions

To print a hard copy of the Send Log:

1.	Select the Print Log command on the Log menu.

2.	Specify the printer.

3.	Specify the print range and number of copies.

4.	Click the OK button to print the log.

Tips

•	You can print individual log entries by selecting the entry before selecting the Print Log command. The print range will then default to Selection.


Deleting sent faxes from the Send Log

To delete an entry in the Send Log:

1.	Select the fax or faxes in the Send Log.

2.	Select the Delete command on the File menu or click the Delete button.

3.	Confirm you wish to delete the entries. Once entries are deleted from the Send Log, they are permanently deleted from the hard disk.


Printing a previously sent fax

To print a previously sent fax stored in the Send Log:

1.	Select the fax or faxes in the Send Log.

2.	Select the Print command on the File menu or click the Print button.


Viewing a previously sent fax

To view a previously sent fax stored in the Send Log:

1.	Select the fax in the Send Log.

2.	Select the View command on the File menu.

3.	If a View Fax Document dialog appears, select the fax document you wish to view.


View Fax Document

This dialog will appear if the previously sent fax transaction you selected to view contains multiple documents. To view one of the documents in this fax transaction, select the document you wish to view and click the OK button.


Forwarding a received fax to another number

To forward received faxes to another fax number:

1.	Select the received fax in the Inbox.

2.	Select the Forward command on the Faxes menu.

3.	Either the Fax Wizard or the Send a Fax dialog will appear.


Changing the dialing location

FaxTalk Communicator uses the Windows dialing properties to control how numbers are dialed. You change the current dialing location directly from FaxTalk Communicator.

To change the current dialing location:

1.	On the Configure menu select the Dialing Properties command.

2.	Select the location you are dialing from.

3.	Change any setting, or click the Remove button to delete the location.


Using caller ID and distinctive ring services

FaxTalk Communicator supports call waiting, caller ID, and distinctive ring services offered by phone companies. In general if you subscribe to these services, your modem supports the services, and Windows is correctly configured to use the services, you can use these features with FaxTalk Communicator.

For caller ID and distinctive ring features, FaxTalk Communicator relies on Windows TAPI to provide the caller ID data and ring information to FaxTalk Communicator. If Windows is correctly configured to provide caller ID and/or distinctive ring information FaxTalk Communicator will use the information when processing the call.

There are several reasons why caller ID or distinctive ring features may not appear in FaxTalk Communicator. These include:

•	Windows is not configured with the correct TAPI drivers to support these services.

•	The modem hardware does not support these services via TAPI.

•	Another application is intercepting the information before TAPI can provide it to FaxTalk Communicator.

If you are having difficulties with caller ID or distinctive ring with FaxTalk Communicator please contact your modem manufacturer to determine if the modem drivers include TAPI-based caller ID and distinctive ring support. If the modem manufacturer indicates the modem does include TAPI-based support for these services please check with Microsoft to ensure your installation of Windows is configured to provide these features.


Speed dial buttons

You can assign names and numbers to the speed dial buttons available on the FaxTalk Communicator speakerphone.

Select Button:

Select the button you wish to assign a speed dial number.

Name:

Enter the name of the contact, as you want it to appear on the speed dial button.

Number:

Enter the number to dial when the speed dial button is selected

Phonebook:

List of contacts found in the current phonebook. You can add a contact to a speed dial button from the phonebook list.

Assign Entry to Speed Dial Button

Select a contact from the phonebook list and click this button to add the contact to the current speed dial button.